Online Shopping FAQs

Please read the following policies prior to purchasing shoes online as conditions apply to non-fitted shoes:online-faqs-image.png

Do you ship overseas?

Unfortunately, we cannot ship overseas, only within Australia.

What delivery options do you offer?


Click & Collect.   
Pickup will be between 9am - 5pm Monday to Saturday.  
Please organise a pickup time by calling the store on (03) 9793 2303. 

Reduced shipping rates, via AusPost Australia wide. 
The cost of shipping has been reduced to a flat fee of $15.

How long will my order take to get to me?*

Standard Shipping via Auspost:
1-3 business days Victoria
 2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania* 
*outer-regional areas may experience slightly longer shipping times 

Local delivery within selected postcodes: 2 business days
Local delivery to outer Mornington Peninsula and Cranbourne: 4 business days 

What is your refund policy for online shopping?

-  There will be no refund for change of mind/non-faulty purchases.
-  No refunds or exchanges on sale items.
-  Please retain your receipt for proof of purchase.

What size do I buy?

Check out our sizing guide for more information.

updated 06/11/25