Please read the following policies prior to purchasing shoes online as conditions apply to non-fitted shoes:
Do you ship overseas?
Unfortunately, we cannot ship overseas, only within Australia.
What delivery options do you offer?
Contactless, FREE local delivery.*
Free local delivery within 2 business days of purchase will be available to the following suburbs:
3196 – Bonbeach, Chelsea, Chelsea Heights, Edithvale
3197 – Carrum, Patterson Lakes
3198 – Seaford
3199 – Frankston, Frankston South
3200 – Frankston North
3201 – Carrum Downs, Skye
3910 – Langwarrin
3911 – Frankston, Baxter
3912 – Pearcedale, Sommerville
3930 – Mt Eliza
3931 – Mornington
3933 – Moorooduc
3934 – Mt Martha
* NOTE: this option will be automatically added at cart if your postcode is eligible.
Contactless delivery to outer Mornington Peninsula and Cranbourne suburbs.*
Delivery within 4 business days of purchase to outer Mornington Peninsula and Cranbourne suburbs will be available for $10. This applies to the following suburbs:
3977 - Devon Meadows, Cranbourne South, Botanic Ridge, Cranbourne East, Cranbourne West, Cranbourne
3913 - Tyabb
3915 - Hastings, Tuerong
3916 - Shoreham, Merricks, Point Leo
3918 - Bittern
3919 - Crib Point
3920 - Crib Point, HMAS Cerberus
3926 - Merricks North, Merricks Beach, Balnarring Beach, Balnarring
3927 - Somers
3928 - Main Ridge
3929 - Flinders
3936 - Dromana, Safety Beach, Arthurs Seat
3937 - Red Hill, Red Hill South
3938 - McCrae
3939 - Fingal, Boneo, Rosebud, Cape Schanck
3940 - Capel Sound
3941 - Rye, Tootgarook, Saint Andrews Beach
3942 - Blairgowrie
3943 - Sorrento
3944 - Portsea
* NOTE: this option will be automatically added at cart if your postcode is eligible.
Click & Collect.
Pickup will be between 9am - 5pm Monday to Saturday.
Please organise a pickup time by calling the store on (03) 9793 2303.
Reduced shipping rates, via AusPost Australia wide.
The cost of shipping has been reduced to a flat fee of $15 for all online orders under $150.
Shipping via AusPost is FREE on all orders over $150.
Express shipping is available for a flat fee of $20.
How long will my order take to get to me?*
Standard Shipping via Auspost:
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania*
*outer-regional areas may experience slightly longer shipping times
Local delivery within selected postcodes: 2 business days
Local delivery to outer Mornington Peninsula and Cranbourne: 4 business days
What do I do if I purchase the wrong size shoe?
- Only try the shoe on a carpeted surface until you are certain it is the correct size.
- Retain your receipt and contact Peter Oram Shoes to organise an exchange.
- At the buyers expense shoes can be posted back to Peter Oram Shoes or you can visit us in store.
- After we have received the original shoe we can post out either a credit note to the value of the shoe or the shoe arranged for exchange.
- Refunds will not be granted for shoes that do not fit.
What is your refund policy for online shopping?
- There will be no refund for change of mind/non-faulty purchases.
- No refunds or exchanges on sale items.
- Please retain your receipt for proof of purchase.
What is your exchange policy for online shopping?
- Items may be exchanged if they are in their original and unworn condition with packaging.
- Online customers can return items if they are deemed faulty and issued a credit note when an exchange/repair is not possible.
- Please note: Items damaged as a result of wear and tear are not considered to be faulty.
- Credit notes issued for faulty stock as determined by quality control are valid for 6 months.
- Please retain your receipt for proof of purchase.
- Customers are to organise and arrange the return of their purchase at their own expense with the conditional approval of Peter Oram Shoes.
What size do I buy?
Check out our sizing guide for more information.
updated 06/12/2021